FAQ | SUGARBREEZE

What are COCO's main features?

COCO's main features include automated responses, comprehensive email quote management, responses that surpass industry standards, customizable quote requirements, and a dashboard that provides key insights into customer interactions and quote details.

How do I cancel my COCO subscription?

To cancel your COCO subscription, go to your profile and select the option to cancel.

Is there a minimum contract period for COCO?

COCO subscriptions are monthly, with no commitment or cancellation fee. Annual subscriptions are also available.

Do you offer a free trial for COCO?

No. COCO has a video demo to demonstrate its features and we are happy to give a tailored tour for you.

How can I get started with COCO?

You can get started by booking a demo, or by purchasing a subscription on the website.

How does COCO work?

COCO employs the latest language models and machine learning techniques to process email quote requests, extracting the necessary requirements for a tailored response. The gathered information is then used to generate valuable insights for improving freight quote management.

Does SugarBreeze offer customer support for COCO? How can I contact you?

If you have any additional questions, comments, or concerns, please reach out to us at support@sugarbreeze.com. We are constantly looking for customer feedback, and want to build an amazing product for you, our customers.

Is there an API available for COCO to integrate with other systems?

COCO is an API-driven solution and can be integrated with many solutions. Please reach out to support to schedule a call to discuss your specific use case.

Which email systems does COCO integrate with?

Currently, COCO is enabled for Microsoft Outlook (Microsoft 365).

Can I customize COCO to fit my specific needs?

COCO offers a number of advanced features that are configurable in the portal upon sign up.