Question 1

How does COCO work?

Accepted Answer

COCO employs the latest language models and machine learning techniques to process email quote requests, extracting the necessary requirements for a tailored response. The gathered information is then used to generate valuable insights for improving freight quote management.

Question 2

What are COCO's main features?

Accepted Answer

COCO's main features include automated responses, comprehensive email quote management, responses that surpass industry standards, customizable quote requirements, and a dashboard that provides key insights into customer interactions and quote details.

Question 3

Which email systems does COCO integrate with?

Accepted Answer

Currently, COCO is enabled for Microsoft Outlook (Microsoft 365).

Question 4

How can I get started with COCO?

Accepted Answer

You can get started by booking a demo, or by purchasing a subscription on the website.

Question 5

Do you offer a free trial for COCO?

Accepted Answer

No. COCO has a video demo to demonstrate its features and we are happy to give a tailored tour for you.

Question 6

Is there a minimum contract period for COCO?

Accepted Answer

COCO subscriptions are monthly, with no commitment or cancellation fee. Annual subscriptions are also available.

Question 7

How do I cancel my COCO subscription?

Accepted Answer

To cancel your COCO subscription, go to your profile and select the option to cancel.

Question 8

Can I customize COCO to fit my specific needs?

Accepted Answer

COCO offers a number of advanced features that are configurable in the portal upon sign up.

Question 9

Is there an API available for COCO to integrate with other systems?

Accepted Answer

COCO is an API-driven solution and can be integrated with many solutions. Please reach out to support to schedule a call to discuss your specific use case.

Question 10

Does SugarBreeze offer customer support for COCO? How can I contact you?

Accepted Answer

If you have any additional questions, comments, or concerns, please reach out to us at support@sugarbreeze.com. We are constantly looking for customer feedback, and want to build an amazing product for you, our customers.

FAQ

Frequently asked questions